Privacy policy

This page explains what personal information Top 2 Bottom Carpets & Flooring collects from visitors to this website, how we use it, and your rights under UK GDPR.

Last updated: 27 June 2026

Who we are

Top 2 Bottom Carpets & Flooring is a sole-trader flooring contractor based in Gosport, Hampshire. References to “we”, “us”, and “our” throughout this page mean Top 2 Bottom Carpets & Flooring.

What we collect

When you submit the contact form on this site we collect your name, email address, optional phone number, optional postcode, and the message you send us. We use this information solely to reply to your enquiry, arrange a free home measure if you have asked for one, and follow up on the work you have asked us to quote for.

The website itself uses minimal first-party cookies to remember basic preferences. Any third-party analytics or advertising cookies will be loaded only with your explicit consent via the cookie banner.

How long we keep it

We keep enquiry messages for as long as is reasonably needed to respond and follow up — typically up to two years. Customer records associated with paid work are retained for six years to meet HMRC requirements.

Who we share it with

We do not sell your personal information. We do not pass it to third parties for marketing purposes. We use the following data processors to run the website and the business:

• Our hosting provider, which stores the website database and files.
• Our email provider, which delivers form submissions to our inbox.
• Google, where you have given consent to load Google Reviews, Google Maps embeds, or analytics.

Your rights

Under UK GDPR you have the right to access the personal information we hold about you, to correct it, to ask us to delete it, and to object to processing. Email us at Email us and we will respond within one month.

You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk if you believe we have mishandled your data.